Shipping policy

Last Updated: [2025.8.25]

Welcome to our Shipping Policy. This document outlines how you can expect us to process, ship, and handle your order. It’s designed to help you shop with confidence.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed before 3 PM (local time) will be processed the same day; orders placed after will be processed the next business day.

  • Processing times may be extended during holidays or promotional periods—if so, we'll notify you promptly.

2. Shipping Methods & Costs

Shipping Method Estimated Time Cost
Standard Shipping 3–7 business days free over 💲39

Shipping costs are calculated at checkout based on destination and order size.

3. International Shipping & Customs

  • We ship to most countries globally, though restrictions may apply—please verify availability at checkout.

  • International orders may be subject to customs duties or taxes, which are payable by the recipient.

  • Estimated delivery: 7–14 business days, depending on destination and customs processing delays.

4. Order Tracking

  • Once your order ships, a shipping confirmation email containing a tracking number will be sent to you.

  • You can track your package on the carrier’s website or via our “Track My Order” page.

5. Lost or Damaged Shipments

  • If your order arrives damaged or doesn't arrive at all, please contact us within 3 days of expected delivery.

  • We'll investigate and work with carriers to resolve any issues promptly.

6. Shipping Restrictions

  • We currently do not ship to P.O. boxes, APO/FPO addresses, or certain restricted countries.

  • Some product types may also have shipping restrictions depending on local regulations.

7. Where to Find Our Policy

  • You can access this policy in the footer, during checkout, and within our Help Center.

8. Policy Updates

We may update this policy occasionally to reflect changes in operations, shipping rates, or carrier terms. The “Last Updated” date will indicate when changes were made.

Why This Policy Matters

  • A clear shipping policy builds trust, reduces cart abandonment, and streamlines support inquiries.

  • Transparent terms prevent confusion, helping customers understand costs, timelines, and where to find help.